Privacy Policy

1. Introduction

Cloud Telematics W.L.L. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle tracking and fleet management services, visit our website, or interact with our applications.

2. Information We Collect

2.1 Personal Information

• Contact information (name, email address, phone number)
• Business information (company name, job title, industry)
• Account credentials and preferences
• Billing and payment information

2.2 Vehicle and Location Data

• GPS coordinates and location history
• Vehicle identification information
• Speed, route, and driving behavior data
• Engine diagnostics and maintenance information
• Fuel consumption and mileage data

2.3 Technical Information

• Device identifiers and hardware information
• Log files and usage analytics
• IP addresses and browser information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Provide vehicle tracking and fleet management services
• Generate reports and analytics for your business
• Process payments and manage your account
• Provide customer support and technical assistance
• Improve our services and develop new features
• Comply with legal obligations and regulatory requirements
• Send important service updates and notifications

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent: When you explicitly authorize us to share your data
• Service providers: With trusted third parties who assist in delivering our services
• Legal compliance: When required by law, regulation, or legal process
• Business transfers: In connection with mergers, acquisitions, or asset sales
• Emergency situations: To protect safety and prevent harm

5. Data Security

We implement comprehensive security measures to protect your information:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection and privacy
• Incident response procedures and breach notification protocols

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Location and vehicle data are typically retained for up to 24 months, while account information is kept for the duration of your relationship with us plus any legally required retention period.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies are necessary for basic functionality and cannot be disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Qatar. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or prominent notices on our website. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: